DAT will develop a customized, progressive program to assist and ensure a business/corporation has all the necessary information and tools to respond to individuals with disabilities. This includes employee matters, customer responsiveness, and community needs. As the disability movement heightens, many businesses and companies still lag behind in their understanding of what to do and their inability to respond appropriately.
DAT will address the following:
- Customer interactions: response to need
- Etiquette and interaction skills
- Understanding disabilities: hidden, physical, intellectual, emotional/psychiatric, learning, sensory
- Person first language
- Hiring practices
- Employer responsiveness to needs
- Accessibility/Universal Design
- Accommodations and flexibility
- Visible top management support
- Mentoring
- Americans with Disabilities Act
- Tax incentives
- Government support programs
- Awareness events